Shipping policy
At The Cooling Pillow, we aim to process and deliver your order as quickly and efficiently as possible.
Order Processing
We offer same-day processing where possible and aim to have all orders processed and dispatched within 1–2 business days.
Orders placed during weekends, public holidays, sales, or promotional periods may require additional processing time.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery Times
After your order has been dispatched, please allow approximately:
6–8 business days for delivery
Please note that delivery timeframes are estimates and begin after your order has been dispatched.
Busy Periods & Delays
During busy periods, including sales, promotions, holiday seasons, and other peak periods, processing and delivery times may take longer than usual.
While we always aim to deliver orders within the estimated timeframe, occasional delays may occur due to factors outside of our control, including:
- High courier demand
- Public holidays
- Weather conditions
- Delivery disruptions
- Remote delivery locations
We appreciate your patience and understanding should any unexpected delays occur.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email where available.
Please allow up to 48 hours for tracking details to become active and update after receiving your dispatch confirmation.
Shipping Address
Please ensure that your shipping address is correct at the time of placing your order.
The Cooling Pillow cannot guarantee changes to shipping details once an order has been processed or dispatched. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information provided at checkout.
Questions About Your Order?
If you have any questions regarding shipping or your order, please contact our customer support team and we’ll be happy to assist you. info@thecoolingpillow.com
Thank you for choosing The Cooling Pillow.